UConn Health’s main campus has 12 buildings on 164 acres, yet it’s all considered a single address. In the age of GPS, that can make it tricky to find a specific location within 263 Farmington Ave.
Wake up that GPS! (Click image for larger view)
What if we could instead have unique addresses for several of our buildings?
As we prepare our application to the town of Farmington on this matter, we’d like to share a draft plan with you and hear your thoughts and suggestions.
We’re thinking of the following changes:
Renaming the road leading to the University Tower “Hospital Drive”
Changing the rest of East Road to be an extension of Main Road
Renaming West Road “Academic Way”
These suggestions are illustrated here, with new hypothetical addresses for the University Tower, Building C, and the Academic Rotunda.
The Administrative Services Building, UConn Musculoskeletal Institute, and Outpatient Pavilion would have Dowling Way addresses, and the Creative Child Center would have a Circle Road address.
Remember to use Prep for Case to place case requests and pre-op orders when the patient is not an inpatient. The case request needs to be placed before the pre-op orders or with the pre-op orders (using a pre-op order set) so that the orders are linked to the correct case.
There is a tip sheet for this on your learning home dashboard. There is also a tip sheet on your dashboard to help you address the Restraints BPA.
From Revenue Cycle Management Director Pattie Kloehn:
Kudos to Registration in the ED as they collected nearly $30,000 in May! Way to go team, and a special thanks to Marlene Francis, newly appointed ED Supervisor. Nice work!
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
Please see the latest on additional Dragon dictation training opportunities:
Dragon 301 – Provider Optimization Sessions: UConn IT and Nuance Dragon support have teamed up to bring two additional training weeks to UConn Health providers. If you’re feeling ready for next steps, optimization training will be held July 10 through July 13 and July 23 through July 27, five times per day for ATE training. This one-hour session is scheduled at your office, workspace or clinic to optimize the integration of HealthONE, reducing the number of clicks needed for your workflow. If you would like to signup, contact Bert Romeo at extension 8054 to schedule your one-on-one session.
Incoming Residents & Fellows Dragon e-Learning: All incoming residents and fellows have been provided Health Stream access to Dragon e-Learning. If you are a resident or fellow and would like to use Dragon, please refer to your Health Stream assignments.
Did You Miss out on Dragon Training Last Month? If you are a provider and didn’t have an opportunity to be initially trained on Dragon dictation, and wish to do so, contact Bert Romeo at extension 8054 to be scheduled for in-classroom training at the Academic Library. At this time, we do not have regularly scheduled training but accommodations can be made that will work with your schedule.
Emergency Medicine Department-Wide Workflow Optimization: And finally, a team of HealthONE ASAP providers, Epic Analysts and Dragon support team members are currently building integrated workflow optimizations for the Department of Emergency Medicine. If you are a technologically savvy provider and wish to take on the lead role for your department, contact Bert Romeo at extension 8054. Once the ED workflow is complete, we will schedule your department to be next in line for this time-saving workshop.
New tip sheets: Two new tip sheets are coming to your Learning Home Dashboard, specifically for residents, attendings, physician assistants and nurse practitioners:
Always use the Admission Navigator to place admission orders on a patient in the emergency room. This is a patient safety issue so that orders are signed and held until the patient is on the inpatient unit.
A new report is available to find Respiratory Data and Infusion Doses.
Payer plan mapping: We are pleased to announce the mapping of Experian real-time eligibility with recommended plans to choose from within HealthONE. HealthONE and Access operations have worked closely with Experian, who is analyzing the response that Experian receives from the payer and in the background maps it to the unique plan ID in HealthONE. This functionality has been turned on for all the top payers. Congratulations to all for the hard work!
Provider Go-Live Updates
When Calling HelpONE
To get the most out of your call to the HealthONE Call Center (x4400, Option 1) please have the following information ready:
Your computer name
Your location (home or campus)
Patient’s TO number, CSN number if you have it. Patient’s location
Correct phone number to reach you – Cell? Best number to reach you on, when?
What location are you logged into in HealthONE?
Note: if the problem is related to passwords, hardware, or Dragon dictation, choose Option 2.
HealthONE Training
Dragon Updates
Dragon 301 – Provider Optimization Sessions: UConn IT and Nuance Dragon support have teamed up to bring two additional training weeks to UConn Health providers. If you’re feeling ready for next steps, optimization training will be held July 10 through July 13 and July 23 through July 27, five times per day for ATE training. This one-hour session is scheduled at your office, workspace or clinic to optimize the integration of HealthONE, reducing the number of clicks needed for your workflow. If you would like to signup, contact Bert Romeo at extension 8054 to schedule your one-on-one session.
Incoming Residents & Fellows Dragon e-Learning: All incoming residents and fellows have been provided Health Stream access to Dragon e-Learning. If you are a resident or fellow and would like to use Dragon, please refer to your Health Stream assignments.
Did You Miss out on Dragon Training Last Month? If you are a provider and didn’t have an opportunity to be initially trained on Dragon dictation, and wish to do so, contact Bert Romeo at extension 8054 to be scheduled for in-classroom training at the Academic Library. At this time, we do not have regularly scheduled training but accommodations can be made that will work with your schedule.
Emergency Medicine Department-Wide Workflow Optimization: And finally, a team of HealthONE ASAP providers, Epic Analysts and Dragon support team members are currently building integrated workflow optimizations for the Department of Emergency Medicine. If you are a technologically savvy provider and wish to take on the lead role for your department, contact Bert Romeo at extension 8054. Once the ED workflow is complete, we will schedule your department to be next in line for this time-saving workshop.
HealthONE Success Stories
From OB-GYN nurse Jenny Caroon about Traci Ervin-Benson in the HealthONE Call Center, who helped get a newborn’s medical record established:
Even though she was off of work and not scheduled to come in until later that night for her overnight shift, she responded to my text message, and asked that I call her on her personal cell phone. Traci was able to walk me through the process of getting the baby’s record separated from the mother’s record, and took me step by step through the registration/name change process…all from memory. The newborn’s record was put in correctly and Traci’s step-by-step directions were “spot-on.” She saved us a huge hassle!
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
CIO Bruce Metz gets ready to kick off a celebration of go-live the morning of April 28. (HealthONE file photo)
UConn Health is now two months into a patient care transformation centered around an integrated electronic health record. As expected, it has been an adjustment period, but with the challenges come a number of success stories and early wins for the UConn Health community, including both providers and patients.
“We are in the early stages of our HealthONE journey,” says UConn Health Chief Information Officer Bruce Metz. “Go-live was only the beginning. We are starting to see some progress and benefits to patient care and efficiency that bode well for the future. The key is to stay on track by continuing to learn and refine HealthONE in order to realize all the capabilities it has to offer. Embracing the change with patience and foresight makes all the difference. It’s important to remember this is a marathon, not a sprint.”
Here are some early reviews:
“I used to spend four hours writing notes. Now I only spend one hour writing notes.”
—Dr. Neha Jain, psychiatrist
“HealthONE is WAY better than Nextgen for doing orders/charts for the doctor. Takes me a quarter of the time to chart. Vast improvement!”
—Dr. Craig Rodner, orthopedic surgeon
“As an OR nurse, I love blood. With HealthONE, ordering blood is fast and easy! No more filling out lab slips, faxing and hoping that the fax made it to the blood bank. This is a huge improvement over our legacy system.” —Ellen Benson, OR nurse manager
Staff and leadership from the Outpatient Pavilion shortly after activation. (HealthONE file photo)
“Really happy about ‘No more writing and no more paper’ in the Phlebotomy Team Department! All work is accounted for individually.”
—Aretha Floyd, inpatient phlebotomist
“One of my studies requires an extra blood sample with the early morning labs and with the use of the ‘Treatment Team Sticky Note’ on the patient’s chart, this sample was obtained easily. This process would not have been as seamless without our new EHR.” —Sharon DiMauro, clinical research coordinator
“It’s been great, especially for billing. We’re able to capture so much more now.” —Dr. Heiko Schmitt, cardiologist
“Prior to go-live, it was not uncommon to have three or four different programs open in order to provide proper care to patients. Now only one is required. HealthONE has vastly improved patient continuity of care and efficiency of documentation.” —Dr. Ben Ristau, urologic oncologist
“One of my principal orders trainers shared that a surgery resident recently commented that he was ‘pleased with the technology leap forward’ that UConn has taken. As a resident that has previous rotations at UConn prior to HealthONE implementation, he notes the application is a great improvement.” —Liz Zibell, HealthONE clinical applications director
From left, nurse Gina Barlow and infection prevention specialist Rachel Crosby discussing a patient on the 5th floor of University Tower. (Kristin Wallace/UConn Health)
Sometimes you just want to send a quick shout-out to a colleague who has done something nice or been especially helpful. That happened recently to Rachel Crosby, infection prevention specialist. A patient on the 5th floor was not following best practices when
Shout-Out mailboxes can be found in the patient elevator alcoves in the University and Connecticut Towers. (Kristin Wallace/UConn Health)
taking care of his catheter at home. His resistance was putting him at greater risk of infection. Rachel talked with his nurse, Gina Barlow, to see what she could do.
“Gina did a great job talking with him,” said Rachel. “She was persistent in explaining what he needed to do and he finally agreed. I thought she deserved special recognition for most likely helping to prevent an infection.”
Rachel gave Gina a “Shout-Out” – by simply filling out a card and dropping it in the nearest “Staff Shout-Out” mailbox.
The Exemplary Practice/Clinical Excellence Shared Governance Committee came up with the idea which is working to improve engagement and workplace satisfaction.
“We know there are other awards, such as WOW and PAWS awards for when someone goes above and beyond, but the little things that we do for one another each day should also be recognized,” says Michelle DeLayo, Interim Director of Quality. “For instance, coming up to a unit for a transferring patient (instead of waiting for that patient to come to you) because that unit is super busy, or just providing a shoulder for another who is having a tough day.”
The shout-outs are tallied every month and the person on each unit with the most shout-outs will receive a gift card presented at the monthly staff meeting. Shout-outs provided from another unit are worth double. The mailboxes are located on the interior walls of the patient elevator alcoves in the University and Connecticut Towers on all floors that have inpatient units. There are also mailboxes for the OB/Labor and Delivery, GI, OR/PACU, Cardio-pulmonary (2nd floor Connecticut Tower) and Radiology areas.
Mobile app connectivity: We had a considerable down time involving the use of our Haiku, Canto and Rover applications. This has been fixed and all are operational at this time. Still not working? Before you call the HealthONE Call Center, try this.
Updates now weekly: Starting this week, we’re switching to a weekly schedule for our regular e-updates.
Provider Go-Live Updates
Attention: Inpatient Areas and ED
Surescripts has determined some Medication History response messages provided by certain pharmacy benefit managers and pharmacies may be missing leading zeroes in front of decimals in the Drug Description or Drug Strength field, which could result in misinterpretation. Additional information and the latest details are here.
HealthONE Training
See Trainers in your Area?
Grab them while they’re there, show them what you could use help with—Don’t be shy! Training, personalization, workflow adaptation, and practice can help you get the most out of HealthONE and optimize the delivery of care to your patients. Find out more on the HealthONE training page or by emailing Julio at healthonetrainingregistration@uchc.edu.
HealthONE Success Stories
From Clinical Applications Director Liz Zibell:
One of my principal orders trainers shared that a surgery resident recently commented that he was “pleased with the technology leap forward” that UConn has taken. As a resident that has previous rotations at UConn prior to HealthONE implementation, he notes the application is a great improvement.
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
We had a considerable down time involving the use of our Haiku, Canto and Rover applications. This has been fixed and all are operational at this time. Should you have a device that is not reconnecting, please use the instructions on the attached document.
If that process does not restart your device and you are not back on line, please call 4400, option 1 and identify your device which is effected by the mobile outage. Please provide a call back number for the mobile support team to contact the user to assist.
Title: Notification of Potential Patient Safety Issue (PPSI) – Missing leading zero (aka, “Naked decimal”) in some Medication History response messages
Details: Surescripts recently determined that some Medication History response messages provided by certain pharmacy benefit managers (PBMs) and pharmacies may be missing leading zeroes in front of decimals in the Drug Description or Drug Strength field which could result in misinterpretation.
As noted in our Medication History for Ambulatory Implementation Guide 10.6 (for PBMs) and Medication History Load for Pharmacies Implementation Guide v6.2, and supported by specific recommendations from the Institute for Safe Medication Practices (ISMP) and the Joint Commission, Medication History responses should always include a leading zero in front of a decimal for values less than 1 and greater than 0.
Surescripts conducted an analysis of sample data in 2018 and determined this issue is occurring in the Drug Description field of approximately 1.45% of Medication History response messages. This issue may also be occurring in the following fields:
Directions
Quantity
DrugCoded
Strength
Diagnosis Code
There have been no reported cases of patient harm due to this issue, although due to the risk of an end-user not seeing a decimal point, and the potential for inaccurate doses to be transmitted as a result, this issue represents a Potential Patient Safety Issue (PPSI).
Surescripts is working with the data sources involved to resolve the issue as quickly as possible. We will provide an update on the fix as soon as it is available.
Meantime, please direct questions to x4400, Option 1.
Have you signed up for myHealthONE, our new patient portal, yet? This is a convenient and empowering tool for our patients to manage their health, likely in ways they might not realize, including:
Viewing test results faster and easier than ever.
Messaging the office and avoiding telephone hold times.
What better way for our patients to learn about the benefits of myHealthONE than from the providers and staff with whom they come into contact every day? As faculty and staff, the more familiar we are with the portal’s features and advantages, the better equipped we are to share them with our patients. And if you already have signed up, please send your questions and feedback to healthoneupdates@uchc.edu; perhaps you’ll help identify ways to improve myHealthONE and make it more useful for everyone. When our patients use myHealthONE, we all win!
Please see the latest on additional Dragon dictation training opportunities:
Date: June 18, 2018
Have you signed up for