Employees

HealthONE Fairs Explain ‘Patient Movement’

Join us for a preview of HealthONE before go-live at one of the upcoming HealthONE fairs, where experts will show the capabilities of HealthONE applications, offer tips and tricks, and answer your questions as they relate to patient movement.

UConn John Dempsey Hospital Fair
Wednesday, April 18, 7 a.m. to 1 p.m.
Emergency Department Conference Room
Through this event you have the opportunity to attend a brief demo of a patient entering the ED, completing radiology tests, moving to the OR for a surgical intervention, through the road to recovery and released from the hospital.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Neag Comprehensive Cancer Center Fair
Tuesday, April 24, 1 to 5 p.m.
Outpatient Pavilion, eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into the Cancer Center, releasing of a treatment plan, collecting labs, documentation, closing the encounter and finally checking the patient out.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Outpatient Pavilion Fair
Wednesday, April 25, 8 a.m. to noon
Eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into an outpatient clinic, a nurse or MA obtaining/documenting vitals, med reconciliation, etc., provider documentation, follow up instructions and then patient check out. You will be able to ask HealthONE trainers and analysts application-specific questions.

For more information, email healthonetrainingregistration@uchc.edu.

—HealthONE training team

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

Hats Off to the Operators

Around the clock behind the scenes at UConn Health our telephone operators are handling an average of 2,100 phone calls a day during the week and an additional 700 daily calls on the weekend.

The team of 11 operators take shifts responding to a wide range of caller inquiries and supporting UConn Health’s communication needs. Operators direct general inquiries, employee calls, patient calls, staff pages, and after-hour on-call phone pages for all clinical practices including dental medicine.

Also, the telephone operators are responsible for pushing out the critical overhead and phone pages for prompt medical response for UConn John Dempsey Hospital staff to respond to time-sensitive, life emergencies such as Code Blues requiring a patient’s resuscitation and any stat anesthesia, obstetrics, or stroke patient need. In addition, they coordinate Voalte system messaging needs on the hospital floors.

“It’s important for everyone to appreciate the critical role the operators play in our institution’s operations,” stresses Dr. Scott Allen, interim chief quality officer for UConn John Dempsey Hospital. “We could not succeed without them.”

“Often times operators are the first contact someone may have with UConn Health, and those first impressions, are lasting impressions,” says Annette Karabin, UMG Call Center’s Training/Quality Assurance Coordinator. “The operators are a dedicated team that truly care about what they do.”

Pat Davis, call center operator at UConn Health on April 11, 2018 (Tina Encarnacion/UConn Health photo)
Pat Davis, call center operator at UConn Health. (Tina Encarnacion/UConn Health photo)

One of the many examples of the essential work of the operators on the frontlines is Pat Davis. Recently, the Patient Relations team received a telephone call from a UConn Health patient sharing his compliments about Pat and how she went above and beyond to help him.

“Excellent job, Pat, thank you for all that you do,” shared Karabin. “I often hear Pat on the phone when the caller is obviously anxious or upset. She has a very calm and reassuring demeanor with helping them.”

“Pat is very dedicated and thorough,” said Milissa Woodward, director of ambulatory access initiatives. “All of our operators are this good. They always get the job done.”

Woodward added: “Our group of operators are just incredible. I love working with them.”

Memo: Completing Charts Prior to April 28th HealthONE Go-Live

TO: All UConn Health Providers who bill for services
(Including Attendings, Residents/Fellows, Advanced Care Practitioners, Audiologists, Speech Pathologists, Nutritionists)
FROM: Dirk Stanley, MD (Chief Medical Information Officer)
Richard Simon, MD (UConn Chief of Staff)
Denis LaFreniere, MD (UMG Medical Director)
Scott Allen, MD (JDH Medical Director, Quality Programs)
DATE: 4/11/2018
RE: Completing charts prior to April 28th HealthONE Go-Live

Attention all UConn Health Providers who bill for services,

Prior to our HealthONE go-live on April 28, for patient safety and billing purposes, it is crucial that all clinical staff to complete and sign all clinical documentation (paper, electronic, or dictated/transcribed notes) by the following dates:

  1. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE PRIOR TO APRIL 23
    All outstanding clinical documentation must be completed and signed by 7:00pm on April 25, 2018.
  2. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE BETWEEN APRIL 23 to APRIL 28
    All outstanding clinical documentation must be completed and signed by 7:00pm on May 4, 2018.

Completing and signing all clinical documentation by these dates will help us bill on time and help improve the data available in HealthONE at go-live on Saturday, April 28.

Any notes that are not completed and signed by these dates may not be billed on-time, and could potentially contribute to delays in patient care.

For more information, please visit the new HealthONE Intranet Site at:

http://uconnhealthexpress.uchc.edu/healthone

… or email Dirk Stanley ( stanley@uchc.edu ) for more information.

Thank you,

Dirk Stanley, MD MPH
Richard Simon, MD
Denis LaFreniere, MD
Scott Allen, MD

HealthONE Soft Go-live | Frequently Asked Questions

UConn HealthONE logo 270x123Following the appointment conversion weekend from Friday, April 6 – Sunday, April 8, 2018, UConn Health will go live with HealthONE’s scheduling application, Cadence, on Monday, April 9, 2018. The soft go-live of HealthONE’s scheduling application will impact end users who have a scheduling job function.

HealthONE Training Requirements

I have outstanding HealthONE training that I have not completed. Will I have access to the system at go-live?

No training. No access. No kidding. Staff who have a scheduling job function should complete their required HealthONE training by Friday, April 6, 2018. If you will not complete training by this date, please contact healthonetrainingregistration@uchc.edu.

Scheduling in HealthONE

How will staff schedule appointments with a service date that occurs on or after Saturday, April 28, 2018?

All appointments including cancellations, new and rescheduled appointments with a service date of Saturday, April 28, 2018, or beyond will be scheduled in HealthONE.

How will staff schedule appointments with service dates prior to go-live?

All appointments (cancelled, new and reschedule) with service dates prior to Saturday, April 28, 2018, will be scheduled in IDX.

Soft Go-live ‘At-the-elbow’ Support

Will there be support for staff during the soft launch?

Yes; go-live support will be provided by at-the-elbow (ATE) resources. ATE support will continue through go-live on Saturday, April 28, 2018, and will be supplemented with support from super users during go-live.

How can I identify an at-the-elbow (ATE) support person during the soft launch?

ATE support will wear black vests during the soft go-live and through the go-live. This will ensure that end users are able to easily identify resources.

Reporting Issues During Soft Go-live

How can I report a build/workflow issue during soft go-live?

Staff will be able to submit tickets for build/workflow issues through an ATE support person or by dialing 4400 option 1.

What are the hours of the command center during the soft go-live?

During soft go-live, the command center will be open Monday – Friday from 7:30 am to 5:30 pm to assist end users.

What information should I include when submitting a ticket?

  • Name of affected user
  • Contact information for call back (please provide a cell phone, if possible)
  • Computer name
  • The date/time the end user experienced the issue
  • Detailed description of the issue
  • Patient name, MRN and patient DOB, if applicable to the issue

General Issues and Communications

If I am unable to perform a task in HealthONE and I need to modify my scheduling template, who should I reach out to for assistance?

All template related issues should be escalated to your manager. Once escalated, your manager will determine if your template needs to be revised in order to perform your job function.

I printed a document in HealthONE, but the document did not print in my preferred location.

Beginning on Monday, April 9, documents and labels printed within HealthONE will print to the printer located nearest to the end user. If you are experiencing issues related to printing, please verify that you are logged into the correct location in HealthONE. For additional issues related to printing, please direct your questions to an ATE or call the command center.

Where can I check for updates regarding the soft go-live?

All soft go-live communications will be posted on http://uconnhealthexpress.uchc.edu/. Please bookmark this page on your computer.

HealthONE: Enabling ‘Care Everywhere’

UConn HealthONE logo 270x123Care Everywhere, the interoperability application within Epic (which powers UConn HealthONE), can be used to exchange patient data with other health care institutions, including Hartford Healthcare, St. Francis and Connecticut Children’s Medical Center.

Today, organizations are using Care Everywhere to exchange more than 1.25 million patient records daily with other health care providers and government agencies such as the Department of Veteran Affairs, the Social Security Administration, and the Department of Defense. Information can be exchanged directly between standards-compliant EHR systems or with the help of Health Information Exchanges (HIEs) and Health Information Service Providers (HISPs).

Care Everywhere helps ensure that clinicians have the information they need to treat patients, both for unplanned transitions of care, such as visits to the emergency department, and planned transitions of care, such as referrals.

After the patient’s information goes into HealthONE, physicians can review it and reconcile discrete allergies, medications, problems, and immunizations in Care Everywhere documents with information in the patient’s local Epic chart. Reconciled data becomes a permanent part of the patient’s chart and is used to drive clinical decision support.

—From Epic UserWeb

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

PAWS Award Winners Spring 2018

The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018The PAWS awards celebration for the first quarter of 2018 was held on March 29, 2018

Eighty-nine exceptional UConn Health employees were honored at the spring PAWS ceremony in Keller Auditorium Thursday. The employees were recognized for exhibiting the following qualities: being Part of a team, an Awesome attitude, a Wonderful Work Ethic, and Superior Service. In addition to the individual awards, two TEAM awards were also highlighted. Prior to recognizing each of the honorees, UConn Health CEO and Executive Vice President for Health Affairs, Dr. Andy Agwunobi welcomed and thanked them for their commitment and dedication which is deeply rooted in the overall success of our organization.

Brenda Ortiz
A patient requested that Brenda Ortiz, a clinical office assistant in our General Medicine clinic, be recognized for her outstanding service. (Kristin Wallace/UConn Health photo)

Among those recognized was an unsung hero Brenda Ortiz, a clinical office assistant in our General Medicine clinic. A patient, who has been coming to UConn Health for years, requested that Brenda be recognized for her outstanding service. The patient stated that Brenda always treats him like family. Every time he comes to UConn Health, Brenda offers him a big smile and greets him by name. He went on to say that he has seen her interact with other patients in the same manner, consistently. He is sure that she must have a bad day from time to time but it never affects her relationship with her patients. Brenda’s supervisor also noted that Brenda recently has started encouraging other employees to lead healthy lives by walking and exercising with them during lunch using our gym. Every day, Brenda focuses on making someone’s life better.

Here’s a complete list of the honorees:

Savitri Appiah…………………………………………………….. Patient Services

Noreen Allsop…………………………………………………….. Pulmonary Clinic

Tina Ammerman…………………………………………………. Dermatology Clinic – Canton

Michelle Cyr……………………………………………………….. CMHC – Osborn Medical

Tiffany Dyke………………………………………………………. CMHC – Osborn Medical

Patricia Fagan…………………………………………………….. Cardiac Cath. Lab

Heather Gaw……………………………………………………… CMHC – Osborn Medical

Aaron Greenblatt………………………………………………… Customer Service Support

Cesar Jerez………………………………………………………… CMHC – Osborn Medical

Sharon Kleinhen…………………………………………………. Parking & Transportation Services

Patricia Pavelchak……………………………………………….. RN Float Unit

Amanda Darcey………………………………………………….. JDH – Organization & Staff Development

Arlene Morin………………………………………………………. JDH – Organization & Staff Development

Donna Levesque…………………………………………………. Dental Financial Services

Rhonda Motley…………………………………………………… Dermatology Clinic – Canton

Brenda Ortiz………………………………………………………. UMG – General Medicine

Jessica Santos-Martinez……………………………………….. Neag Cancer Center Unit

Alka Sharma………………………………………………………. UConn HealthONE

Renata Szczepaniak…………………………………………….. Molecular Biology & Biophysics

Angela Thompson………………………………………………. Periodontology

NIGHTINGALES

Noreen Allsop…………………………………………………….. Pulmonary Clinic

Devon Bandouveres……………………………………………. JDH – Organization and Staff Development

Diana Campbell………………………………………………….. CMHC-Hartford-MED

Susan M. DelaCruz………………………………………………. CMHC-York-MED

Michael C. Desena………………………………………………. CMHC-Garner-MED

Diane Flanigan……………………………………………………. Clinical Nursing Units

Raymond Foster…………………………………………………. UMG-General Medicine

Sue Ellen Goodrich………………………………………………. Hospital-Admin

Kelly A. Quijano………………………………………………….. CMHC-Administration

TEAMS

Pulmonary Medicine Outpatient Nurse Team

Noreen Allsop                    Jilly Kelly                  Annette Wright
Grace Howard                    Joan Sellek               Mary-Margaret Taylor

Labor & Delivery, OB/GYN Team

Patty DosSantos Almeida   Carrie Ferrindino      Jessica Pena
Robin Anderson                Diane Fillion            Jessica Perkins
Michelle Baker                  Lina Godfrey            Karen Piazza
Christine Biolo                  Rocio Goyzueta        Lauren Piro
Irene Bonati                     Sarah Hill                Jacki Pond
Patricia Bowen                  Laura Jaggon           Millicent Reynolds
Maryanne Calderoni          Deb Junkins             Doreen Rinaldo
Karen Callahan                 Suzanne Karelus      Lauren Rocco
Jenny Caroon                    Danielle Kinney        Jenny Serrambama
Marianne Chapman           Joanna Kuszaj          Danielle Shweky
Jen Charette                     Toni Leers               Valerie Sokoloski
Melanie Cherubino             Eileen Lopez            Deb Stelick
Joann Cipriano                  Susan MacDonell      Teri Stratton
Crose. Amy                       AnnMarie Marolda     Courtney Tobin
Tara Distasio                     Karin McCormick       Kimberly Tripputi
Mia DiTamasso                  Marisa A. Merlo         Kathy Whitehead
Becky Fang                       Heather Messier        Nicole Worrell
Kristen Festa                     Diane Morgan

HealthONE: What Do We Mean by ‘Activation’?

During the last six to nine months, the HealthONE team has been concentrating on the build and testing of the HealthONE system. In January, the HealthONE training program for credentialed trainers, super users and UConn Health staff got underway.

Behind the scenes a small group of HealthONE CORe Team (Clinical Operational Readiness) members, along with consultant partners from CSI Healthcare IT, have been working on a HealthONE “activation” plan. Sometimes called a “go-live” plan, it includes four main pillars:

  • TDR (Technical Dress Rehearsal): Testing of the functionality of every work station that will use HealthONE, including inpatient, outpatient, and off-campus locations. The goal is to ensure compatibility and proper execution of printers, barcode scanners, badge readers, and other devices.
  • Cutover: A very detailed and technical process with hundreds of steps to turn on HealthONE, connect other IT systems to Epic, activate end user security accounts, etc.
  • ATE (“At the Elbow”): Planning and coordination of several hundred support staff from Epic and external contractors
  • Command Center Support: Up to 200 go-live support staff in three or four strategic areas manning help desk phones and working/resolving issues.

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

HealthONE Rolling out Single Sign On

Imprivata Reader
Users will be able to log in to HealthONE by tapping their badge and entering a password that enables them to tap in and out for four hours and 15 minutes without having to provide a password again. (Image provided by Imprivata)

(Updated April 9)

With “OneSign”–commonly referred to as “Single Sign On”–successfully deployed on Floors 1 through 6 of the Outpatient Pavilion, the UConn HealthONE team is moving ahead with deployment of this badge-tap technology for the rest of the campus and community locations.

UConn HealthONE is the new electronic health record system UConn Health is debuting in one month. Single Sign On enables physicians, nurses, and other providers to quickly and securely access patient records simply by tapping their badge and entering a password. Single Sign On will allow users to tap in and out for four hours and 15 minutes without having to provide a password again.

Additional information from IT:

  • Please leave your computer on at night to receive critical HealthONE updates, including Single Sign On.
  • If your badge is not enrolled and/or you are having difficulty enrolling your badge after deployment, you can always log onto the PC with your normal network ID and password.
  • IT staff will be coordinating deployments with the managers of each area and will be providing managers with Single Sign On cheat sheets to be distributed to their staff prior to enrollment. All documentation for Single Sign On can also be found in the UConn Health Applications folder located on the desktop of each PC.
  • The entire University Tower is scheduled for deployment Monday, April 16.
  • All areas, with the exception of the Emergency Department and Farmington Surgery Center will be deployed prior to April 28. The Emergency Department and Farmington Surgery Center will go live on April 28 with the rest of HealthONE.
  • Providers who prescribe controlled substances will be able to use the Imprivata ID feature for ePrescribe feature once HealthONE is live on April 28.

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.