EPIC

HealthONE Fairs Explain ‘Patient Movement’

Join us for a preview of HealthONE before go-live at one of the upcoming HealthONE fairs, where experts will show the capabilities of HealthONE applications, offer tips and tricks, and answer your questions as they relate to patient movement.

UConn John Dempsey Hospital Fair
Wednesday, April 18, 7 a.m. to 1 p.m.
Emergency Department Conference Room
Through this event you have the opportunity to attend a brief demo of a patient entering the ED, completing radiology tests, moving to the OR for a surgical intervention, through the road to recovery and released from the hospital.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Neag Comprehensive Cancer Center Fair
Tuesday, April 24, 1 to 5 p.m.
Outpatient Pavilion, eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into the Cancer Center, releasing of a treatment plan, collecting labs, documentation, closing the encounter and finally checking the patient out.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Outpatient Pavilion Fair
Wednesday, April 25, 8 a.m. to noon
Eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into an outpatient clinic, a nurse or MA obtaining/documenting vitals, med reconciliation, etc., provider documentation, follow up instructions and then patient check out. You will be able to ask HealthONE trainers and analysts application-specific questions.

For more information, email healthonetrainingregistration@uchc.edu.

—HealthONE training team

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

Memo: Completing Charts Prior to April 28th HealthONE Go-Live

TO: All UConn Health Providers who bill for services
(Including Attendings, Residents/Fellows, Advanced Care Practitioners, Audiologists, Speech Pathologists, Nutritionists)
FROM: Dirk Stanley, MD (Chief Medical Information Officer)
Richard Simon, MD (UConn Chief of Staff)
Denis LaFreniere, MD (UMG Medical Director)
Scott Allen, MD (JDH Medical Director, Quality Programs)
DATE: 4/11/2018
RE: Completing charts prior to April 28th HealthONE Go-Live

Attention all UConn Health Providers who bill for services,

Prior to our HealthONE go-live on April 28, for patient safety and billing purposes, it is crucial that all clinical staff to complete and sign all clinical documentation (paper, electronic, or dictated/transcribed notes) by the following dates:

  1. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE PRIOR TO APRIL 23
    All outstanding clinical documentation must be completed and signed by 7:00pm on April 25, 2018.
  2. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE BETWEEN APRIL 23 to APRIL 28
    All outstanding clinical documentation must be completed and signed by 7:00pm on May 4, 2018.

Completing and signing all clinical documentation by these dates will help us bill on time and help improve the data available in HealthONE at go-live on Saturday, April 28.

Any notes that are not completed and signed by these dates may not be billed on-time, and could potentially contribute to delays in patient care.

For more information, please visit the new HealthONE Intranet Site at:

http://uconnhealthexpress.uchc.edu/healthone

… or email Dirk Stanley ( stanley@uchc.edu ) for more information.

Thank you,

Dirk Stanley, MD MPH
Richard Simon, MD
Denis LaFreniere, MD
Scott Allen, MD

HealthONE Soft Go-live | Frequently Asked Questions

UConn HealthONE logo 270x123Following the appointment conversion weekend from Friday, April 6 – Sunday, April 8, 2018, UConn Health will go live with HealthONE’s scheduling application, Cadence, on Monday, April 9, 2018. The soft go-live of HealthONE’s scheduling application will impact end users who have a scheduling job function.

HealthONE Training Requirements

I have outstanding HealthONE training that I have not completed. Will I have access to the system at go-live?

No training. No access. No kidding. Staff who have a scheduling job function should complete their required HealthONE training by Friday, April 6, 2018. If you will not complete training by this date, please contact healthonetrainingregistration@uchc.edu.

Scheduling in HealthONE

How will staff schedule appointments with a service date that occurs on or after Saturday, April 28, 2018?

All appointments including cancellations, new and rescheduled appointments with a service date of Saturday, April 28, 2018, or beyond will be scheduled in HealthONE.

How will staff schedule appointments with service dates prior to go-live?

All appointments (cancelled, new and reschedule) with service dates prior to Saturday, April 28, 2018, will be scheduled in IDX.

Soft Go-live ‘At-the-elbow’ Support

Will there be support for staff during the soft launch?

Yes; go-live support will be provided by at-the-elbow (ATE) resources. ATE support will continue through go-live on Saturday, April 28, 2018, and will be supplemented with support from super users during go-live.

How can I identify an at-the-elbow (ATE) support person during the soft launch?

ATE support will wear black vests during the soft go-live and through the go-live. This will ensure that end users are able to easily identify resources.

Reporting Issues During Soft Go-live

How can I report a build/workflow issue during soft go-live?

Staff will be able to submit tickets for build/workflow issues through an ATE support person or by dialing 4400 option 1.

What are the hours of the command center during the soft go-live?

During soft go-live, the command center will be open Monday – Friday from 7:30 am to 5:30 pm to assist end users.

What information should I include when submitting a ticket?

  • Name of affected user
  • Contact information for call back (please provide a cell phone, if possible)
  • Computer name
  • The date/time the end user experienced the issue
  • Detailed description of the issue
  • Patient name, MRN and patient DOB, if applicable to the issue

General Issues and Communications

If I am unable to perform a task in HealthONE and I need to modify my scheduling template, who should I reach out to for assistance?

All template related issues should be escalated to your manager. Once escalated, your manager will determine if your template needs to be revised in order to perform your job function.

I printed a document in HealthONE, but the document did not print in my preferred location.

Beginning on Monday, April 9, documents and labels printed within HealthONE will print to the printer located nearest to the end user. If you are experiencing issues related to printing, please verify that you are logged into the correct location in HealthONE. For additional issues related to printing, please direct your questions to an ATE or call the command center.

Where can I check for updates regarding the soft go-live?

All soft go-live communications will be posted on http://uconnhealthexpress.uchc.edu/. Please bookmark this page on your computer.

HealthONE: Enabling ‘Care Everywhere’

UConn HealthONE logo 270x123Care Everywhere, the interoperability application within Epic (which powers UConn HealthONE), can be used to exchange patient data with other health care institutions, including Hartford Healthcare, St. Francis and Connecticut Children’s Medical Center.

Today, organizations are using Care Everywhere to exchange more than 1.25 million patient records daily with other health care providers and government agencies such as the Department of Veteran Affairs, the Social Security Administration, and the Department of Defense. Information can be exchanged directly between standards-compliant EHR systems or with the help of Health Information Exchanges (HIEs) and Health Information Service Providers (HISPs).

Care Everywhere helps ensure that clinicians have the information they need to treat patients, both for unplanned transitions of care, such as visits to the emergency department, and planned transitions of care, such as referrals.

After the patient’s information goes into HealthONE, physicians can review it and reconcile discrete allergies, medications, problems, and immunizations in Care Everywhere documents with information in the patient’s local Epic chart. Reconciled data becomes a permanent part of the patient’s chart and is used to drive clinical decision support.

—From Epic UserWeb

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

HealthONE: What Do We Mean by ‘Activation’?

During the last six to nine months, the HealthONE team has been concentrating on the build and testing of the HealthONE system. In January, the HealthONE training program for credentialed trainers, super users and UConn Health staff got underway.

Behind the scenes a small group of HealthONE CORe Team (Clinical Operational Readiness) members, along with consultant partners from CSI Healthcare IT, have been working on a HealthONE “activation” plan. Sometimes called a “go-live” plan, it includes four main pillars:

  • TDR (Technical Dress Rehearsal): Testing of the functionality of every work station that will use HealthONE, including inpatient, outpatient, and off-campus locations. The goal is to ensure compatibility and proper execution of printers, barcode scanners, badge readers, and other devices.
  • Cutover: A very detailed and technical process with hundreds of steps to turn on HealthONE, connect other IT systems to Epic, activate end user security accounts, etc.
  • ATE (“At the Elbow”): Planning and coordination of several hundred support staff from Epic and external contractors
  • Command Center Support: Up to 200 go-live support staff in three or four strategic areas manning help desk phones and working/resolving issues.

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

HealthONE Rolling out Single Sign On

Imprivata Reader
Users will be able to log in to HealthONE by tapping their badge and entering a password that enables them to tap in and out for four hours and 15 minutes without having to provide a password again. (Image provided by Imprivata)

(Updated April 9)

With “OneSign”–commonly referred to as “Single Sign On”–successfully deployed on Floors 1 through 6 of the Outpatient Pavilion, the UConn HealthONE team is moving ahead with deployment of this badge-tap technology for the rest of the campus and community locations.

UConn HealthONE is the new electronic health record system UConn Health is debuting in one month. Single Sign On enables physicians, nurses, and other providers to quickly and securely access patient records simply by tapping their badge and entering a password. Single Sign On will allow users to tap in and out for four hours and 15 minutes without having to provide a password again.

Additional information from IT:

  • Please leave your computer on at night to receive critical HealthONE updates, including Single Sign On.
  • If your badge is not enrolled and/or you are having difficulty enrolling your badge after deployment, you can always log onto the PC with your normal network ID and password.
  • IT staff will be coordinating deployments with the managers of each area and will be providing managers with Single Sign On cheat sheets to be distributed to their staff prior to enrollment. All documentation for Single Sign On can also be found in the UConn Health Applications folder located on the desktop of each PC.
  • The entire University Tower is scheduled for deployment Monday, April 16.
  • All areas, with the exception of the Emergency Department and Farmington Surgery Center will be deployed prior to April 28. The Emergency Department and Farmington Surgery Center will go live on April 28 with the rest of HealthONE.
  • Providers who prescribe controlled substances will be able to use the Imprivata ID feature for ePrescribe feature once HealthONE is live on April 28.

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

Smartphone Apps Interoperable With HealthONE

(Getty Images)

Did you know, some of the features of HealthONE will be accessible via smartphone? Two we’d like to mention here are Haiku and Imprivata ID.

Haiku is available to iPhone users who might like to take advantage of Patient Management, InBasket, Review and Ordering and ePrescribing functions on the go.

This is an optional package available to you should you find it helpful.

When you attend your provider training session, your will see a poster inviting you to send a registration/communication to HealthONEMobileApps@uchc.edu with your department and cell phone number if you have interest in accessing Haiku. This will go to the HealthONE team to initiate your access.

After that we will push the mobile app via MobileIron to your phone and, voila, with a few keystrokes you will be ready to go.

The push thru MobileIron makes it simple for us to ensure your configuration to our production server is accurate. Along with this push, you will receive a packet of information via email that will include some tip sheets to help you get jump-started. Once you have your Epic training, you will find it quite intuitive to use the app. No training classes will be needed!

Imprivata ID is a phone app that will enable you to receive a dual authentication factor code text message, required by state law beginning this year to support ePrescribing of controlled substances. The application will allow you to receive a text message and automatically with a single keystroke send that code into HealthONE, satisfying the elements needed to prescribe controlled substances.

You will be registered for this during your training class; however, the registration process could be shortened if you take a moment to download the iOS or Android application referred to as “Imprivata ID” prior to attending class. Please be sure to bring your phone with you to training.

Imprivata ID will work on iPhone or on Android and requires no MobileIron and no data fees. Easy peasy and convenient!

–Kathy Noel, Director, Ambulatory Applications, UConn HealthONE

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/emr, and now on Twitter @UConnHealthONE.

HealthONE Training Required for Access

UConn Health One badgeHealthONE training is roaring and we appreciate the flexibility and patience of everyone involved. It is a lot of people doing a lot of training in a very tight window. And of course the weather hasn’t helped. So why the rush, why must this be done? There are a lot of reasons: patient safety, familiarity with new processes, we could have a long list. But at the top of  this list is the simple fact: no training, no access.

When we go live April 28, all those not listed as trained—including not passing the end user proficiency assessment—will not be able to access the system to do their job.

Single sign-on doesn’t happen until the training is done so we create a safe, well-trained team to care for our patients. So, in the coming weeks when you have to cover for a co-worker, train off shift or just wonder why, keep in mind every good thing the system will do starts with your ability on April 28 to log in to HealthONE.

See your leader or a training coordinator for questions, enrollment problems, and to make sure on the 28th you are not someone asking ‘why won’t this system let me in?’

—HealthONE leadership

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

Finding the HealthONE Training Rooms

HealthONE training is underway. Have you signed up yet? Check the training page for schedule and catalog, and email the training coordinators for help.

How to find the training rooms:

  • The ARB Small Conference Room (EG052) is on the ground floor of what’s also known as the E Building. Look for the sign the near the ARB elevator on Level G.
  • The C2021 Lab Conference Room is on the 2nd floor of the main building. Take the main lobby elevator to Level 2 and look for the sign.
  • OR 2 and OR 9 in the Connecticut Tower are in the former operating room space in the Connecticut Tower. Take the Connecticut Tower elevator (near the food court) to Level B and look for the sign.
  • Rooms 4023-4040 in the Connecticut Tower are on the fourth floor of the Connecticut Tower. Take the Connecticut Tower elevator (near the food court) to Level 4 and look for the sign.
  • The Munson Road locations are at 16 Munson Road, a building separate from the main building. Look for signs in the main lobby.
  • The Outpatient Pavilion is on lower campus. Take the elevator to either Level 2, Level 7, or Level 8 and look for the sign.
  • The L5079 Small Conference Room is on the 5th floor of the Laboratory Building.
Scheduled Class Facility Room Name
Academic Research Building (ARB) ARB Small Conference Room
C Building C2021 – Lab Conference Room
Connecticut Tower OR 2
Connecticut Tower OR 9
Connecticut Tower RM 4023
Connecticut Tower RM 4024
Connecticut Tower RM 4025
Connecticut Tower RM 4026
Connecticut Tower RM 4028
Connecticut Tower RM 4029
Connecticut Tower RM 4030
Connecticut Tower RM 4031
Connecticut Tower RM 4032
Connecticut Tower RM 4033
Connecticut Tower RM 4035
Connecticut Tower RM 4036
Connecticut Tower RM 4037
Connecticut Tower RM 4038
Connecticut Tower RM 4040
L Building L5079 Small Conference Room
Munson Road P4020
Munson Road Accounting Conference Room
Munson Road Sunset
Outpatient Pavilion S2010 Large Conference Room
Outpatient Pavilion S2030 Medium Conference Room
Outpatient Pavilion S7103 A/B Conference Room
Outpatient Pavilion 8th Floor Training Room

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/emr, and now on Twitter @UConnHealthONE.