HealthONE Planned Maintenance Sunday, July 15

The reason for the maintenance:

Planned maintenance for the HealthONE system involves the following:

  • Special Updates (SUs) to our production and training environments by Epic datacenter staff.
  • Network switch upgrade by UConn IT. Switches allow different devices on a network to communicate.

The date and time of the maintenance:

  • HealthONE Maintenance, Sunday 7/15/2018, 1:00 a.m. through 5:00 a.m.

Services that will be down:

We are expecting services to be down during this maintenance window. HealthONE will be in read-only mode (SRO) from 1:00 to 5:00 a.m. on Sunday, July 15.

Users logged into the system will receive a message that a planned downtime is occurring within 15 minutes of the scheduled maintenance. The same message will reappear 5 mins prior to the start of the maintenance window. Users should save their work and logout of the environment.  If users do not log out before the start of the maintenance, they will risk losing any unsaved information.

After 1:00 a.m., your HealthONE desktop icon will provide SRO access. Follow your department’s published downtime procedures.

During this time, the UConn Network Team will reboot the network switches floor by floor, which may cause brief SRO interruption as well as interruptions to all network based applications.  Expect an approximately 15-minute outage per floor.

One notable limitation of the SRO environment is that In Basket is not available. Please use phone or pager for time-sensitive situations, such as a critical result or an urgent consult request.

What will be done then:

Epic datacenter staff will install July updates and UConn Network Team will upgrade network switches concurrently. Once tested by Epic staff it will be turned over to UConn HealthONE IT for validation.

If everything goes as planned:

Once UConn validation is complete users logged into HealthONE will receive notification to log back out of HealthONE (read-only-mode environment) and immediately log back in. This will redirect all users back onto the HealthONE Production environment.

What we need you to do:

Please post in your areas to notify your staff of this maintenance window.

As with any scheduled maintenance activities, we would want all areas to review their downtime procedures with their staff.

Where to go for updates:

Please call the Help Desk at x4400 option #1 with any additional issues experienced during this outage window.