HealthONE is drawing lots of attention across the organization as providers and employees obtain their first hands-on view of Epic workflows. End User Acceptance Application Testing (EUAT) is in full swing as HealthONE teams are facilitating testing of specific workflows within their build with their subject matter experts (SMEs). SMEs are active participants to test-drive workflows such as:
- Office Visit
- In Office Procedure Visit
- Clinical Support Visit
- Lab Orders at Point of Care
- Medication Reorder Request
- My Chart e-Check-In
- My Chart Med Renewal Request
- Ortho Casting
- Ortho Injection Visit
- Ortho Office Visit with X-Ray
- Healthy Planet Population Outreach
- Healthy Planet Chronic Care Management
By the end of the month, the Ambulatory team will have held 55 script review sessions across their applications with audiences of up to 10 SMEs.
“Users attending ambulatory testing so far have been very pleased,” says Ambulatory Director Kathy Noel. “They expressed appreciation for the opportunity to test-drive HealthONE with UConn Health decisions built in. The common theme expressed was a release of anxiety and ‘it seems easier than I thought it would be.’”
A script is a series of steps that mimic workflows. Scripts are used to help determine whether an application will work as intended.
In the world of Access and Revenue Cycle Applications, nine sessions are covering more than 20 scripts for workflows including:
- Payment Posting
- Hospital Coding
- Admitting Patients
- Patient Appointments
- Referrals
- Patient Transport
- Patient Check-in
- Charge Review
“Thus far our SMEs and end users are excited and are telling us they’re happy with the workflow and functionality,” says Access and Revenue Cycle Director Carolyn Orrell.
The Ancillary applications team has been testing 20 scripts and is also generating valuable feedback.
“It’s providing a crucial clinical perspective on real work needs that may,” says Ancillary Director Christopher Carroll. “For instance, latex allergy: We need to make sure that latex allergy patients are clearly identified, even if this is not caught until the last minute. The supplies will need to be updated to accommodate.”
And Clinical Applications Director Liz Zibell reports the inpatient teams, including Willow (pharmacy), Clinical Documentation, ASAP (emergency department) and Orders, had 17 scripts to review. Their SMEs include physicians, nurses, and representatives from pharmacy, case management, respiratory, physical therapy, and dietary.
“They all had active roles in reviewing workflows pertinent to their daily workflows,” Zibell says. “We had great input for some updates in workflow process, but more importantly our end users seemed to all echo very positive feedback on the build and design of HealthONE to date. All agreed that they saw many improvements available for inpatient care coming in April 2018.”
More information about HealthONE is available at uconnhealthexpress.uchc.edu/emr.