What You Need to Know
- Now, as we are five weeks post-go-live and moving toward stabilization, we are revamping our training with a focus on the operational knowledge our users need to make the most of HealthONE. Refer to the HealthONE training page for the latest updates, and remember, training coordinators are still available via healthonetrainingregistration@uchc.edu.
- We continue to see encouraging data on support tickets, reflecting a “steady state,” or a leveling off in the volume of issues. We’re trending toward closing the command center by the end of next week. With that will come a reconfiguration of the HealthONE Call Center accordingly to ensure end-user support needs are met.
Provider Go-Live Updates
Drop-in Personalization Labs
This month, Personalization Labs are available for providers to get assistance in creating Smartphrases, saving favorite order sets and other ways to personalize. These are available Mondays, Wednesdays and Fridays on the fourth floor of the Connecticut Tower:
Mondays and Fridays, 7 a.m. to noon: June 4, June 8, June 11, June 15, June 18, June 22, June 25, June 29
Wednesdays, noon to 5 p.m.: June 6, June 13, June 20, June 27.
HealthONE Success Stories
From Dr. Heiko Schmitt, Calhoun Cardiology Center:
“It’s been great, especially for billing. We’re able to capture so much more now.”
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
HealthONE Facts
This week, the average duration of support calls to the HeathONE call center broke the five-minute mark, a new low. Data from Wednesday showed calls from physicians averaging 5:07, and calls from other staff averaging 4:44. Collectively that’s an average call time of 4:54.