What You Need to Know
- Semi-weekly Updates: Now in Week 4 of post-go-live, we’re replacing the daily updates with updates twice a week. Also look for information in the daily Lifeline messages and the Pulse on Thursdays.
- Shifting Support: Our “at the elbow” support has tapered down, as planned, with concentration in needed areas. Our call volume data indicate a continuation of the downward trend of support calls, with new Monday low of 290 calls.
- Training Reminder: To get the most out of HealthONE, be sure to check the HealthONE training page for the latest schedules and to request a class.
Provider Go-Live Updates
ABNs: Clinical Office Staff
With the arrival of HealthONE, providers are the ones responsible for explaining the meaning, need and options associated with an Advanced Beneficiary Notification of Noncoverage when required for a Medicare patient. For office staff, that means printing the ABN form from HealthONE, acquiring the patient’s signature, and scanning the signed form into HealthONE
HealthONE Success Stories
From Dr. Craig Rodner, UConn Musculoskeletal Institute:
HealthONE is WAY better than Nextgen for doing orders/charts for the doctor. Takes me a quarter of the time to chart. Vast improvement!
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
Through more than 12,000 calls in to the HealthONE Call Center since go-live, the average wait time is 25 seconds for physicians and 19 seconds for non-physicians, averaging 22 seconds.