What You Need to Know
- Log on Issue: We have been experiencing intermittent log on performance issues that began on the morning of Monday, May 14. We have identified the cause of the issue and will be working with our Epic hosting partner to resolve the problem. We expect the issue to be resolved no later than Wednesday evening (May 15).
- Training Reminder: Remember, our training coordinators are ready to help you make the most of HealthONE. Reach them at email@example.com.
Provider Go-Live Updates
Tapering and Targeting ATEs
Our data continue to show a growing proficiency among our end users, reducing the need for the robust “at the elbow” (ATE) presence we had in place at go-live. At this rate we’ll further taper down the ATE personnel this weekend and continue to move the remaining resources from lower-demand areas, such as the urgent care locations in Storrs and Canton, to higher-demand areas, such as the Neag Comprehensive Cancer Center, Labor and Delivery, and Ophthalmology.
HealthONE Success Stories
From Dr. Neha Jain, Psychiatry:
I used to spend four hours writing notes. Now I only spend one hour writing notes.
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
Just into the third business week with HealthONE, we have surpassed our pre-activation baseline for ambulatory visit volume. Monday’s 2,351 visits represent 103 percent of the unadjusted baseline. Week 2 it was 85 percent, and Week 1 it was 76 percent.