What You Need to Know
- Inputting Charges in HealthONE: The revenue cycle process is an essential part of our transformation. The HealthONE team is actively working to ensure that all charges are accurately accounted for within the system. If you are unable to submit charges or you are having issues identifying appropriate charging/codes in the system, please contact the Help Desk to log a ticket immediately.
- HealthONE Town Hall: Next week on Wednesday, May 9 at 4:30 in the Massey Auditorium, the HealthONE team will be hosting a second Town Hall. All employees are welcome to participate and ask questions. If you are curious about HealthONE or would like to learn about our successes thus far, stop by the Town Hall next Wednesday.
- Completing Notes: When completing a note within the system, please remember to remove wildcards (***) from your note. Without the removal of wildcards (***), your note will remain incomplete. For assistance with this process, please reach out to an ATE or super user.
Provider Go-Live Updates
Signing Notes and Closing Encounters
Tip sheets have been developed to guide providers through the steps of signing a note and closing an encounter within the system. In addition to these tip sheets, tutorial videos will also be available in Saba for providers to view. If you have questions regarding signing notes or closing encounters in HealthONE, please reach out to an ATE or call the Help Desk at x4400 option 1.
As a reminder, all encounters must be closed within 72 hours.
Ticket Resolution Notifications
The Help Desk has implemented a ticket resolution notification for all reported incidents. Once your issue has been resolved by the Help Desk, you will receive an email notification with a description of the resolution. If you have any questions regarding your resolution, please contact the Help Desk for further details.
As a reminder, when reporting a ticket to the Help Desk, please be sure to include the following information:
- Name of affected user
- Impacted PC, printer or device number
- Location including: Building name, floor and room number
- Specific department location (Unit where the incident occurred)
- Your best contact number/email address
- A detailed description of the issue (Describe the steps taken prior to the issue occurring)
HealthONE Success Stories
Across the system staff and patients are realizing the full benefits HealthONE. If you have a HealthONE success story, please reply to this email so we can feature it in upcoming HealthONE communications.