What You Need to Know
- Reporting HealthONE Issues: If you are having issues that your ATE is unable to resolve, please escalate these issues to the Help Desk at ext. 4400 option 1. This will ensure that all device and system related issues are assessed and resolved in a timely manner.
- Workstations on Wheels (WOW): Remember to plug in your WOW’s while not in use, so that they remains charged and ready for use at all times. Prior to calling the Help Desk for assistance, please verify that the WOW is fully charged.
- First HealthONE Town Hall: UConn HealthONE is up and running, and you may have questions. Bring them to the Massey Auditorium, starting tomorrow, Wednesday, at 4:30 p.m., when members of the HealthONE team hold an open-house town hall for all UConn Health staff.
For Providers: HealthONE Updates
Updating the Care Team in HealthONE
If you’re attempting to make updates to the patient’s care team in HealthONE, please complete this step by right clicking and selecting Assign or Remove Teams. Under no circumstances should a Transfer Order be placed to make updates to the patient’s care team. To assist you with this process, a tip sheet is available in the Learning Home Dashboard.
Reminder: Placing EKG Orders in HealthONE
EKG orders must be placed in the system, in order for EKG results to populate within HealthONE. Without an order, results will not populate in the system, which will delay patient care.
Closing Encounters
After all documentation and charging has been completed in the patient’s chart, please remember to close the patient’s encounter. If you would like to make edits to the encounter after it is closed, you can simply make an addendum to the record.
Reminder: Dual Icon Access Issues
Are you having an issue printing or scanning documents?
Some computers are currently experiencing an issue where multiple icons are appearing to access HealthONE.
In the event that you have more than one Epic icon, always choose the Epic warp drive icon.
If you use the HealthONE icon instead of the Epic Warp Drive icon, you may experience the following issues:
- Inability to print
- Inability to scan documents
If these issues occur, please close hyperspace and double click the warp drive icon first to ensure that you are logging in appropriately.
After you have confirmed that you are using warp drive, but continue to experience issues, please call the Help Desk at 4400 option 1 to submit a ticket.
If the HealthONE icon is the only icon available on your desktop, then you can continue to use this icon to access HealthONE as long as you are able to complete tasks within your workflow.
HealthONE Success Stories
Across the system staff and patients are realizing the full benefits HealthONE. If you have a HealthONE success story, please reply to this email so we can feature it in upcoming HealthONE communications.