What You Need to Know
- Support Transition: Starting next week, we’re tapering down the number of “at the elbow” (ATE) support personnel as our end users continue to gain proficiency in HealthONE. Plenty of support still will be available—additional staff will be on hand in the call center as we make this transition, and our super users of course will remain an onsite resource.
Imprivata—Which Is It? The term “Imprivata” could mean one of two things. We have Imprivata One Sign, which enables a fast, secure login by tapping your badge, and then there’s Imprivata ID, a phone app that provides a dual authentication factor code text message to support ePrescribing of controlled substances. It’s easy to mix them up, but they’re not interchangeable terms.- Chart Review Activity: When searching for GI Procedure Notes, use the Chart Review Activity-Media tab for GI procedures done here at UConn.
The system being used to write the notes is called Provation and those notes will not show up in the Notes activity but will be in Chart Review-Media.
When searching the patient’s chart, if you do not find what you are looking for, it is best to try the Chart Review activity because this activity has results, notes, etc. from all encounters whereas the Notes activity has notes from the current encounter only. - Signed and Held: If you are not sure if the resident or another provider has already written the signed and held orders, check the Signed and Held tab within the Orders activity to make sure you aren’t duplicating what has already been done.
Provider Go-Live Updates
Command Center Is Here for You
Your super users are your first responders when you need support. If they can’t resolve your issue, your next step is to call the Help Desk, x4400 Option 1. The Command Center is open as a resource for you, and calling is a better approach than emailing analysts directly. One of the biggest advantages of calling in to open a ticket is it creates a record, which enables us to monitor where the support is needed most. This guides our overall support—and ultimately, optimization—strategies
Positive Trends
For the last two weeks we’ve been surveying our “at-the-elbow” (ATE) personnel about how end users and super users are taking to HealthONE. When we started, the greatest portion of responses were “Neutral,” but now, at the end of Week 2, all five questions now show a favorable response rate of 50 percent or greater, and unfavorable responses well below 20 percent. This is very encouraging news!
HealthONE Success Stories
From today’s update to senior leadership:
- CFO Jeff Geoghegan reports that the revenue cycle data from Thursday (latest available) showed the best day for professional billing thus far–$751,000, well ahead of the $625,000 target.
- Anne Horbatuck, VP of UMG Administration, says our early success is a result of everyone—across the institution—working together. “It’s truly a team effort.”
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
HealthONE Facts
An audit of our support tickets shows 63 percent of support tickets are workflow related. What this tells us is, now that we’re starting to get the hang of HealthONE’s capabilities, many of our end users are shifting their focus to what they can do to use HealthONE most efficiently.