What You Need to Know
- At-the-elbow Support Transition: As end users become comfortable with the system, we’ll begin to taper off the number of at-the-elbow support across the system.For immediate assistance, utilize your super users as your first line of defense. If you are unable to get an answer to your question, please contact the Help Desk at 4400 option 1.
Provider Go-Live Updates
ePrescribing
The HealthONE team has worked to resolve ePrescribing issues within the system. If you continue to have any issues related to ePrescribing, please call the Help Desk and submit a ticket. All issues will be promptly resolved.
Reminder: Signing Notes and Closing Encounters
Tip sheets have been developed to guide providers through the steps of signing a note and closing an encounter within the system, and we just added a quick video in which Dr. Dirk Stanley, our CMIO, talks you through it—See “CHAPTER 2: SIGNING A VISIT” on the For Providers page. In addition, tutorial videos will also be available in Saba for providers to view. If you have questions regarding signing notes or closing encounters in HealthONE, please reach out to an ATE or call the Help Desk at x4400 option 1.Are you an outpatient provider trying to update your preference list for clinic-administered medications? If you’re working in the Preference List Composer, which is available under your Personalize button from your toolbar, be sure to check off “Show inpatient preference lists” to ensure you are viewing the correct preference list.
HealthONE Success Stories
Got a HealthONE success story? Please reply to this email so we can feature it in upcoming HealthONE communications.
HealthONE Facts
The core team has worked to ensure that all tickets are resolved in a timely manner. To date, we’ve resolved nearly 76% of end users tickets. As the HealthONE team works to resolve the remaining tickets, please be patient. Additionally, if you would like to check the status of your ticket, please reach out to the Help Desk.