HealthONE Dual Icon Access Issues

Posted on by

Are you having an issue printing or scanning documents?

Some computers are currently experiencing an issue where multiple icons are appearing to access HealthONE.

Epic Warp Drive

In the event that you have more than one Epic icon, always choose the Epic warp drive icon (shown right).

If you use the HealthONE icon instead of the Epic warp Drive icon then may experience the following issues:

  • Inability to print
  • Inability to scan documents

If these issues occur, please close hyperspace and double click the warp drive icon first to ensure that you are logging in appropriately.

After you have confirmed that you are using wrap drive, but continue to experience issues, please call the Help Desk at 4400 option 1 to submit a ticket.

HealthONE

If the HealthONE icon is the only icon available on your desktop, then you can continue to use this icon to access HealthONE as long as you are able to complete tasks within your workflow.

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.