HealthONE Fairs Explain ‘Patient Movement’

April 16, 2018

Join us for a preview of HealthONE before go-live at one of the upcoming HealthONE fairs, where experts will show the capabilities of HealthONE applications, offer tips and tricks, and answer your questions as they relate to patient movement.

UConn John Dempsey Hospital Fair
Wednesday, April 18, 7 a.m. to 1 p.m.
Emergency Department Conference Room
Through this event you have the opportunity to attend a brief demo of a patient entering the ED, completing radiology tests, moving to the OR for a surgical intervention, through the road to recovery and released from the hospital.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Neag Comprehensive Cancer Center Fair
Tuesday, April 24, 1 to 5 p.m.
Outpatient Pavilion, eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into the Cancer Center, releasing of a treatment plan, collecting labs, documentation, closing the encounter and finally checking the patient out.  You will be able to ask HealthONE trainers and analysts application-specific questions.

Outpatient Pavilion Fair
Wednesday, April 25, 8 a.m. to noon
Eighth floor large conference room
Through this event you have the opportunity to attend a brief demo of a patient checking into an outpatient clinic, a nurse or MA obtaining/documenting vitals, med reconciliation, etc., provider documentation, follow up instructions and then patient check out. You will be able to ask HealthONE trainers and analysts application-specific questions.

For more information, email healthonetrainingregistration@uchc.edu.

—HealthONE training team

Watch for additional HealthONE updates in Lifeline, in the Pulse, at uconnhealthexpress.uchc.edu/HealthONE, and now on Twitter @UConnHealthONE.

Health, Safety, and Environment Fair

April 12, 2018

Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment FairHealth, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018Health, Safety, and Environment Fair April 6, 2018

The 15th annual Health, Safety and Environmental Fair was held on Friday, April 6 in the Main Building Food Court. This year’s theme was “The Power of Possible” and it featured a showcase of information, giveaways, and games from UConn Health departments and partnering vendors.

Hats Off to the Operators

Around the clock behind the scenes at UConn Health our telephone operators are handling an average of 2,100 phone calls a day during the week and an additional 700 daily calls on the weekend.

The team of 11 operators take shifts responding to a wide range of caller inquiries and supporting UConn Health’s communication needs. Operators direct general inquiries, employee calls, patient calls, staff pages, and after-hour on-call phone pages for all clinical practices including dental medicine.

Also, the telephone operators are responsible for pushing out the critical overhead and phone pages for prompt medical response for UConn John Dempsey Hospital staff to respond to time-sensitive, life emergencies such as Code Blues requiring a patient’s resuscitation and any stat anesthesia, obstetrics, or stroke patient need. In addition, they coordinate Voalte system messaging needs on the hospital floors.

“It’s important for everyone to appreciate the critical role the operators play in our institution’s operations,” stresses Dr. Scott Allen, interim chief quality officer for UConn John Dempsey Hospital. “We could not succeed without them.”

“Often times operators are the first contact someone may have with UConn Health, and those first impressions, are lasting impressions,” says Annette Karabin, UMG Call Center’s Training/Quality Assurance Coordinator. “The operators are a dedicated team that truly care about what they do.”

Pat Davis, call center operator at UConn Health on April 11, 2018 (Tina Encarnacion/UConn Health photo)
Pat Davis, call center operator at UConn Health. (Tina Encarnacion/UConn Health photo)

One of the many examples of the essential work of the operators on the frontlines is Pat Davis. Recently, the Patient Relations team received a telephone call from a UConn Health patient sharing his compliments about Pat and how she went above and beyond to help him.

“Excellent job, Pat, thank you for all that you do,” shared Karabin. “I often hear Pat on the phone when the caller is obviously anxious or upset. She has a very calm and reassuring demeanor with helping them.”

“Pat is very dedicated and thorough,” said Milissa Woodward, director of ambulatory access initiatives. “All of our operators are this good. They always get the job done.”

Woodward added: “Our group of operators are just incredible. I love working with them.”

Liisa Kuhn Named AIMBE Fellow

April 11, 2018

Liisa T. Kuhn, Ph.D. (Janine Gelineau/UConn Health Photo)

The American Institute for Medical and Biological Engineering (AIMBE) has announced the induction of Liisa Kuhn, Ph.D., associate professor of biomedical engineering at the UConn School of Dental Medicine to its College of Fellows. Kuhn was nominated, reviewed, and elected by peers and members of the College of Fellows for advancing the translation of bone biology and mechanics to its application in regenerative medicine. Election to the AIMBE College of Fellows is among the highest professional distinctions accorded to a medical and biological engineer. The College of Fellows is comprised of the top
two percent of medical and biological engineers. College membership honors those who have made outstanding contributions to “engineering and medicine research, practice, or education” and to “the pioneering of new and developing fields of technology, making major advancements in traditional fields of medical and biological engineering, or developing/implementing innovative approaches to bioengineering education.”

A formal induction ceremony was held during the AIMBE Annual Meeting at the National Academy of Sciences in Washington, D.C. on April 9. Dr. Kuhn was inducted along with 156 colleagues who make up the AIMBE College of Fellows Class of 2018.

Nia Harris Wins Inaugural Hartford Medical Society Research Award

Dr. Bernard Kosto from the Hartford Medical Society presents Nia Harris with its inaugural award.  (Tina Encarnacion/UConn Health photo)

The Hartford Medical Society presented its inaugural award at the Medical and Dental Student Research Day 2018.  Members of the Society from all over the world voted on the abstracts from eligible candidates with the last vote being cast from Zanzibar to select Nia Harris as the winner. Her project was “Filling the Therapeutic Void: Creating Guidelines for Developmental Trauma Disorder (DTD) through Film.” HMS members judged her project as the kind of research that helps doctors serving their communities, which is the purpose of the HMS award – to help advance community medicine.

Memo: Completing Charts Prior to April 28th HealthONE Go-Live

TO: All UConn Health Providers who bill for services
(Including Attendings, Residents/Fellows, Advanced Care Practitioners, Audiologists, Speech Pathologists, Nutritionists)
FROM: Dirk Stanley, MD (Chief Medical Information Officer)
Richard Simon, MD (UConn Chief of Staff)
Denis LaFreniere, MD (UMG Medical Director)
Scott Allen, MD (JDH Medical Director, Quality Programs)
DATE: 4/11/2018
RE: Completing charts prior to April 28th HealthONE Go-Live

Attention all UConn Health Providers who bill for services,

Prior to our HealthONE go-live on April 28, for patient safety and billing purposes, it is crucial that all clinical staff to complete and sign all clinical documentation (paper, electronic, or dictated/transcribed notes) by the following dates:

  1. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE PRIOR TO APRIL 23
    All outstanding clinical documentation must be completed and signed by 7:00pm on April 25, 2018.
  2. FOR ALL INPATIENT, ED, and OUTPATIENT (AMBULATORY) CARE BETWEEN APRIL 23 to APRIL 28
    All outstanding clinical documentation must be completed and signed by 7:00pm on May 4, 2018.

Completing and signing all clinical documentation by these dates will help us bill on time and help improve the data available in HealthONE at go-live on Saturday, April 28.

Any notes that are not completed and signed by these dates may not be billed on-time, and could potentially contribute to delays in patient care.

For more information, please visit the new HealthONE Intranet Site at:

http://uconnhealthexpress.uchc.edu/healthone

… or email Dirk Stanley ( stanley@uchc.edu ) for more information.

Thank you,

Dirk Stanley, MD MPH
Richard Simon, MD
Denis LaFreniere, MD
Scott Allen, MD

HealthONE Soft Go-live | Frequently Asked Questions

April 5, 2018

UConn HealthONE logo 270x123Following the appointment conversion weekend from Friday, April 6 – Sunday, April 8, 2018, UConn Health will go live with HealthONE’s scheduling application, Cadence, on Monday, April 9, 2018. The soft go-live of HealthONE’s scheduling application will impact end users who have a scheduling job function.

HealthONE Training Requirements

I have outstanding HealthONE training that I have not completed. Will I have access to the system at go-live?

No training. No access. No kidding. Staff who have a scheduling job function should complete their required HealthONE training by Friday, April 6, 2018. If you will not complete training by this date, please contact healthonetrainingregistration@uchc.edu.

Scheduling in HealthONE

How will staff schedule appointments with a service date that occurs on or after Saturday, April 28, 2018?

All appointments including cancellations, new and rescheduled appointments with a service date of Saturday, April 28, 2018, or beyond will be scheduled in HealthONE.

How will staff schedule appointments with service dates prior to go-live?

All appointments (cancelled, new and reschedule) with service dates prior to Saturday, April 28, 2018, will be scheduled in IDX.

Soft Go-live ‘At-the-elbow’ Support

Will there be support for staff during the soft launch?

Yes; go-live support will be provided by at-the-elbow (ATE) resources. ATE support will continue through go-live on Saturday, April 28, 2018, and will be supplemented with support from super users during go-live.

How can I identify an at-the-elbow (ATE) support person during the soft launch?

ATE support will wear black vests during the soft go-live and through the go-live. This will ensure that end users are able to easily identify resources.

Reporting Issues During Soft Go-live

How can I report a build/workflow issue during soft go-live?

Staff will be able to submit tickets for build/workflow issues through an ATE support person or by dialing 4400 option 1.

What are the hours of the command center during the soft go-live?

During soft go-live, the command center will be open Monday – Friday from 7:30 am to 5:30 pm to assist end users.

What information should I include when submitting a ticket?

  • Name of affected user
  • Contact information for call back (please provide a cell phone, if possible)
  • Computer name
  • The date/time the end user experienced the issue
  • Detailed description of the issue
  • Patient name, MRN and patient DOB, if applicable to the issue

General Issues and Communications

If I am unable to perform a task in HealthONE and I need to modify my scheduling template, who should I reach out to for assistance?

All template related issues should be escalated to your manager. Once escalated, your manager will determine if your template needs to be revised in order to perform your job function.

I printed a document in HealthONE, but the document did not print in my preferred location.

Beginning on Monday, April 9, documents and labels printed within HealthONE will print to the printer located nearest to the end user. If you are experiencing issues related to printing, please verify that you are logged into the correct location in HealthONE. For additional issues related to printing, please direct your questions to an ATE or call the command center.

Where can I check for updates regarding the soft go-live?

All soft go-live communications will be posted on http://uconnhealthexpress.uchc.edu/. Please bookmark this page on your computer.